Our Quality Objective is to be the preferred provider of Law Services in Queensland, we will meet the expectations of our customers, by continuing providing a transparent service based on honesty and trust. Listening to the customers and addressing them accordingly to applicable laws, best practices and intelligence. Delivering our actions on time, for an affordable price, in an environment of respect and happiness always placing confidentiality, safety, security and the environment first.
This culture of excellence enables Ancora Lawyers to contribute significantly to all stakeholders success by:
Being committed in developing, maintaining and providing adequate resources for an effective Quality Management System.
Maintaining the Quality Management Policy and communicating it.
Identifying the stakeholders’ needs and expectations and transforming them into specifications as a fundamental part of the Strategic for Quality Management Plan.
Ancora Lawyers shall: solve internal and external issues in a timely manner, implement corrective and preventive actions, using root cause analysis when applicable, consult and facilitate the participation of relevant stakeholders, perform audits and be audited, develop lean processes which shall be easy to use and effective, and consider innovation and reengineering as solutions to improve performance and reduce costs.
Implementation and continual improvement of the quality management system will support us to provide excellent services with value for money for stakeholders as a result Ancora Lawyers will achieve customer’s preference, repeated business and sustainability.
The effective implementation of this Quality Management Policy will be cascaded through the organisation to create an environment of total involvement, risk management, commitment, integrity and continual improvement.
